Privacy Policy
Wio Business is committed to protecting your personal data in full compliance with the UAE Personal Data Protection Law (PDPL) and the Central Bank of the UAE (CBUAE) data governance requirements.
1. Data Controller
The data controller responsible for your personal information is Wio Business Platform, operating under UAE jurisdiction. For all privacy-related enquiries, contact us at info@wiobiz.io.
2. Information We Collect
We collect and process the following categories of personal data:
- Identity data: Full name, Emirates ID, passport details, date of birth
- Contact data: Email address, phone number, business address
- Financial data: Account balances, transaction history, card details, IBAN
- Business data: Trade licence, company registration, VAT number, TRN
- KYC data: Identity documents, selfie photographs, facial verification data
- Device data: IP address, device type, operating system, app usage logs
- Communication data: In-app messages, support interactions, email correspondence
3. Legal Basis for Processing
We process your personal data on the following legal grounds:
- Contractual necessity: Processing required to provide banking services
- Legal obligation: AML/CFT compliance, CBUAE reporting requirements
- Legitimate interests: Fraud prevention, security monitoring, service improvement
- Consent: Marketing communications, optional features (where applicable)
4. How We Use Your Data
- Account opening, verification, and ongoing management
- Processing transactions and international transfers
- Anti-money laundering (AML) and Know Your Customer (KYC) compliance
- VAT filing and WPS payroll processing support
- Fraud detection and account security
- Regulatory reporting to CBUAE and relevant UAE authorities
- Customer support and dispute resolution
- Service notifications and transaction alerts
5. Data Sharing
We do not sell your personal data. We may share data with:
- Regulatory bodies: Central Bank of UAE, UAE Financial Intelligence Unit (FIU)
- Payment networks: SWIFT, local clearing systems for transaction processing
- Technology partners: Cloud infrastructure providers (data processing agreements in place)
- Law enforcement: When required by UAE law or court order
6. Data Retention
We retain personal data in accordance with CBUAE requirements:
- Account and transaction records: minimum 5 years after account closure
- KYC documentation: minimum 5 years
- Communication records: 3 years
- Audit logs: 7 years (as required by UAE Commercial Companies Law)
7. Data Security
We implement industry-standard security measures including AES-256 encryption at rest, TLS 1.3 in transit, multi-factor authentication, and continuous security monitoring. Access to personal data is restricted on a need-to-know basis with full audit trails.
8. Your Rights
Under the UAE PDPL, you have the right to:
- Access a copy of your personal data
- Correct inaccurate or incomplete data
- Request deletion (subject to legal retention obligations)
- Restrict or object to certain processing activities
- Data portability in a structured, machine-readable format
- Withdraw consent for non-essential processing at any time
To exercise any of these rights, contact info@wiobiz.io.
9. Cookies and Tracking
Our web platform uses essential cookies required for authentication and security. We do not use third-party advertising cookies or cross-site tracking technologies. You may disable non-essential cookies through your browser settings without affecting core functionality.
10. Cross-Border Data Transfers
All data is processed and stored within UAE-approved jurisdictions. Any cross-border transfers are conducted under appropriate safeguards in accordance with UAE PDPL requirements, including data processing agreements with all recipients.
11. Changes to This Policy
We may update this Privacy Policy periodically. Material changes will be communicated via in-app notification or email at least 30 days before they take effect. Continued use of our services after the effective date constitutes acceptance of the updated policy.
12. Contact Us
For privacy enquiries, data subject requests, or complaints, contact our Data Protection Officer:
- Email: info@wiobiz.io
- Website: wiobizz.online
If you are not satisfied with our response, you have the right to lodge a complaint with the UAE Data Office.